Schedule:
20 hours per week, flexible during business hours
Client time zone: GMT (London, UK)
Client Overview:
A pioneering women’s health clinic specializing in intimate health, menopause care, and aesthetic treatments. Founded by a dedicated medical doctor who’s passionate about helping women feel confident and healthy. The practice is in its exciting growth phase, building a supportive environment where sensitive health conversations happen with care and professionalism.
Job Description:
You’ll be the vital first touchpoint for women seeking specialized healthcare, transforming nervous prospects into confident patients through compassionate communication. This role puts you at the heart of meaningful healthcare delivery, where your voice and care directly impact women’s wellness journeys. You’ll work closely with a medical professional who values your contribution to creating a warm, professional patient experience.
Responsibilities:
Conduct pre-appointment screening calls using provided scripts to assess patient suitability for treatments
Make outbound calls to warm up leads and increase consultation conversion rates
Serve as primary receptionist, answering calls and scheduling patient appointments
Respond to WhatsApp messages and text inquiries about treatments and services
Perform follow-up calls after appointments to provide reassurance and prepare patients for their next visits
Manage email correspondence and calendar coordination for the clinic
Handle basic social media posting and patient engagement
Maintain accurate patient communication records and scheduling systems
Requirements:
Excellent verbal communication skills with a clear, professional speaking voice
Strong multitasking abilities to manage various patient touchpoints simultaneously
Proficiency in MS Office Suite and Google Workspace applications
Experience with calendar management and appointment scheduling systems
Bonus if you have previous experience in clinical, patient-facing, or healthcare support roles
It helps if you’re comfortable discussing sensitive health topics with empathy and professionalism
Reliable internet connection and quiet workspace for confidential patient calls
Why Join This Team?
Make a meaningful impact in women’s healthcare and wellness
Work with a passionate medical professional who values your contribution
Flexible remote work with potential for growth as the clinic expands
Gain specialized experience in healthcare client management
Be part of building something important from the ground up
Supportive environment that prioritizes professional development
Independent Contractor Perks:
Permanent work from home
Immediate hiring
Steady freelance job
Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates, and the rate depends on your performance in the application process.
If you are looking for flexible remote work Specially foreigners, we encourage you to apply.